Lavello Estate – Terms of Service

Last updated: 27 October 2026

1. Introduction

Welcome to Lavello Estate.

This website is operated by Lavello Estate, based in the Manawatū region of New Zealand.

Throughout these Terms of Service, the words "we", "us" and "our" refer to Lavello Estate.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service, subject to your rights under applicable New Zealand law.

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products and services.

2. Our Products

Lavello Estate offers a range of products, including:

• Fresh and dried gourmet mushrooms.

• Functional mushroom extracts, powders and tinctures.

• Honey and honey-based products.

• Artisan foods, seasonings and condiments.

• Dog treats and pet products.

• Lavender and botanical products.

• Nursery plants, poplar poles, willow poles and shrub willow products.

All products are subject to availability.

We endeavour to provide accurate product descriptions, photographs, pricing and other information. However, natural products may vary in appearance, colour, size and other characteristics.

Product photographs are intended to represent the items offered but may not reflect every natural variation.

3. Product Availability

Many of our products are grown, harvested or produced in small batches.

Availability may vary according to growing conditions, seasonal production, harvest schedules and stock levels.

We reserve the right to limit quantities or discontinue products, subject to orders already accepted and applicable consumer rights.

If a product becomes unavailable after an order is placed, we will contact you to discuss an alternative, revised delivery arrangement or refund.

4. Prices and Payments

All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.

GST will be included or identified where applicable.

Delivery charges, where relevant, will be displayed before an order is confirmed.

Payment must be completed using one of the payment methods available at checkout.

We use Shopify and supported payment providers to process online transactions.

We reserve the right to correct pricing errors. If an error affects an order, we will contact you before proceeding and offer an appropriate resolution, including cancellation and a refund where applicable.

5. Orders and Acceptance

When you place an order, you agree to provide accurate contact, delivery and payment information.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted.

We may decline or cancel an order where reasonably necessary, including where products are unavailable, payment cannot be processed or an obvious pricing error has occurred.

If payment has already been received for a cancelled order, we will arrange a refund.

6. Shipping and Delivery

We aim to dispatch orders within the timeframes communicated on our website or at checkout.

Delivery times may vary depending on product availability, destination, courier services, weather conditions and seasonal demand.

Fresh mushrooms, live plants and other perishable products may require special packaging, delivery arrangements or restrictions. Fresh mushrooms are only shipped and delivered in our local area.

Customers are responsible for providing accurate delivery details and following any storage or handling instructions supplied with their orders.

If your order arrives damaged, faulty or incorrectly supplied, please contact us promptly.

Nothing in this section limits our obligations under applicable consumer law.

7. Fresh Mushrooms and Perishable Foods

Fresh mushrooms and other perishable products should be refrigerated or stored according to the instructions supplied.

Their quality and shelf life may be affected by temperature, storage conditions and handling.

Customers should inspect perishable products promptly upon delivery.

If a product arrives spoiled, damaged or otherwise fails to meet applicable consumer guarantees, please contact us so we can arrange an appropriate remedy.

Fresh mushrooms are only shipped and delivered in our local area.

8. Mushroom Extracts and Dietary Supplements

Our functional mushroom products may include powders, tinctures and dual extracts.

Product descriptions are intended to provide general information about ingredients, preparation methods and product characteristics.

Unless specifically authorised and stated, our products are not represented as medicines or as treatments or cures for diseases.

Customers should follow product directions and seek advice from an appropriately qualified healthcare professional where relevant, particularly if pregnant, breastfeeding, taking medication or managing a medical condition.

Nothing in this section excludes our legal responsibilities for product safety, accurate descriptions or consumer guarantees.

9. Dog Treats and Pet Products

Lavello Estate dog treats are intended as complementary treats rather than complete and balanced meals unless otherwise stated.

Customers should follow feeding guidance and consider their dog's size, age, dietary requirements and known food sensitivities.

Our dog treats may contain ingredients such as peanuts, dairy products, wheat, oats and other ingredients identified on the product packaging.

Always provide fresh drinking water and supervise pets when giving treats.

If your pet has a medical condition or requires a specialised diet, consult your veterinarian before introducing new treats or supplements.

10. Nursery Plants, Poplar and Willow Products

Our nursery products are living or dormant plant material and may vary naturally in size, appearance and growth characteristics.

Customers are responsible for selecting suitable planting sites and following appropriate planting, storage and aftercare practices.

Plant establishment and subsequent growth depend on factors including soil conditions, moisture, climate, planting methods and ongoing care.

We do not guarantee successful establishment where failure results from circumstances outside our control, such as unsuitable planting conditions, inadequate care or extreme weather.

This does not affect your rights if the goods were faulty, incorrectly described or otherwise failed to meet applicable consumer guarantees when supplied.

11. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our separate Returns & Refunds Policy, together with applicable New Zealand law.

We do not generally offer change-of-mind returns on perishable, consumable or living products.

However, customers retain their rights to remedies where products fail to meet applicable consumer guarantees.

Please review our Returns & Refunds Policy before placing an order.

12. Website Information

We endeavour to keep our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability or delivery.

We may correct or update website information when necessary.

We are not responsible for interruptions caused by circumstances outside our reasonable control, but this does not limit any obligations imposed by law.

13. Intellectual Property

Unless otherwise stated, the Lavello Estate name, branding, original photographs, product descriptions and other original website content belong to Lavello Estate or are used with permission.

You may not reproduce, distribute or commercially use our original content without prior written permission, except where permitted by law.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, courier companies and other service providers.

These providers may have their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites, except to the extent required by applicable law.

15. Privacy and Personal Information

We collect and use personal information as described in our separate Privacy Policy.

Information may be collected for purposes including processing orders, arranging deliveries, communicating with customers and operating our business.

We handle personal information in accordance with applicable New Zealand privacy legislation, including the Privacy Act 2020.

Please refer to our Privacy Policy for further details.

16. Limitation of Liability

To the extent permitted by New Zealand law, Lavello Estate is not liable for losses arising from misuse of products, failure to follow supplied instructions or circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

17. Consumer Rights

Lavello Estate operates in New Zealand and respects the rights of consumers under applicable New Zealand legislation.

Our products must comply with applicable consumer guarantees, including requirements relating to acceptable quality, fitness for purpose and correspondence with descriptions.

Where goods fail to meet these guarantees, customers may be entitled to a repair, replacement, refund or other remedy as provided by law.

Nothing in these Terms of Service overrides those rights.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, website operations or legal requirements.

The latest version will be published on our website with its updated date.

Changes will not retrospectively remove rights arising under orders already accepted.

19. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any disputes will be handled in accordance with applicable New Zealand law and the jurisdiction of the appropriate New Zealand courts or tribunals.

20. Contact Information

For questions about these Terms of Service, orders or our products, please contact:

Lavello Estate
Manawatū, New Zealand
Email: [Insert business email address]
Website: [Insert website address]

We welcome enquiries and will endeavour to respond promptly.